These are the minimum standards for hardware and software that you need to have in place in order for us to meet our service obligations:
Servers
Dell (preferred), HP or IBM servers with the following characteristics:
- CPU: Intel Xeon
- RAM: 16+ GB
- OS: Windows Server 2016+
- Storage: RAID
- Dell iDRAC, HP iLO or similar
- Redundant PSU
- Warranty: Current
Desktops / Laptops
Business or Enterprise models with the following characteristics:
- Make: Dell (Optiplex, Latitude, XPS, Precision) / Microsoft Surface / HP (Pro, Elite & Z Series) / Lenovo (ThinkPad / ThinkCentre) / Apple Mac
- CPU: Intel i5+, 8th Gen+
- RAM: 8+ GB
- Storage: 256+ GB Solid State Drive (SSD)
- Warranty: Current
- TPM for Full Disk Encryption
Battery Backup (UPS)
- APC or Eaton with integrated network card
Firewalls / Routers
- Palo Alto
- SonicWall
- Draytek
Switches
- Dell N/X Series
- Ubiquiti Unifi
- Netgear FS / GS Series
WiFi APs
- Ubiquiti Unifi UAP Series
- Draytek AP-9xx Series
Cloud Platforms
- Microsoft Office 365
- Microsoft Azure
Operating Systems
- Windows 10 Pro / Enterprise
- Windows 11 Pro / Enterprise
- Apple Mac OS Big Sur+
- Windows Server 2016+
Storage
- Synology
- QNAP
- Netgear
- Dell
We’ll update this list from time to time as certain technologies age and other technologies are released and tested by us.
If you do not have all of these Minimum Standards in place, we’ll work with you on a plan to bring your systems and infrastructure up to our Minimum Standards.
We understand that this may take some time depending on timing and budgets so we’ll do our best to support any items that do not currently meet these Minimum Standards.