Our People

Our people make us who we are

At Team Metalogic we employ the individual, not the skillset. We're proud to be an equal opportunities employer.

Mike Parfitt

Founder & CEO

I'm the CEO here, that pretty much means I'm responsible for driving the business forwards and striving for growth and success... as well as dealing with all those problems and challenges that crop up!

Craig Smith


I'm Chief Technology Officer, I am responsible for the delivery of all technical services throughout the business, including our Service Desk & Professional Services teams.

Bethan Liddell

Office Manager

As Office Manager I am responsible for overseeing the day to day running of the office, all things admin & billing, internal HR & team agony Aunt/Mum.

Liam Torrance

Service Desk Manager

I’m the Service Desk Manager, I’m responsible for overseeing the Service Desk and making sure this area of the company runs as smoothly and efficiently as possible, offering help and guidance and adhering to customer SLA’s and ticket escalations where needed. 

Louise Cryer

Client Services Manager

I am responsible for ensuring our client's needs are met. I am also responsible for growing the telecoms arm of the business; having used to be a telecoms engineer, I love to get involved with the telecoms projects 

Adam White

Projects Engineer

I'm a Project Engineer delivering various technologies and systems to our customers but also providing an escalation point to the Service Desk if they need and I love to write the odd script or ten.

Jason Shaw

Projects Engineer

I'm a Project Engineer, it's my responsibility to take the goals and visions of our customers and then both design and implement how we will achieve them together. Every day is different and no two projects end up the same way, it keeps me on my toes and staying sharp.

Jamie Richards

Service Desk Engineer

I am a First Line Engineer and I am one of the first points of contact for the company with any incoming technical requests. I deal with all low level IT issues/problems that customers may have. I am also the designated Emergency First Aider and Fire Marshall.

Joshua James

Service Desk Engineer

I’m a 1st Line Service Desk Engineer, providing technical support as the first point of contact for any of our clients requiring assistance.

William Dearden

Senior Service Desk Engineer

I am a Senior IT Engineer at Team Met, I'm mainly responsible for tackling escalated cases from our Service Desk. I'm also responsible for reacting to our alert system, maintaining our customers up time and optimum operations. 

Join the team

Service Desk Engineer

Service Desk Engineer

Based in Caerphilly Business Park, Caerphilly.
Basic Salary: £21,000-£35,000 per annum (depending on candidate & experience)
Hours: 37.5 per week (Mon-Fri).

Field Service Engineer

Filed Service Engineer

Based from Caerphilly Business Park, Caerphilly
Basic Salary: £23,000-£26,000 per annum (depending on candidate & experience)
Hours: 37.5 per week (Mon-Fri)

Projects Engineer

Projects Engineer

Based in Caerphilly Business Park, Caerphilly.
Basic Salary: £37,000-£43,000 per annum (depending on candidate and experience).
Hours: 40 per week

Believe in what we do?

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